Monthly Archives: June 2007

Doctoral dissertations — a monograph or collection of articles?

Thanks to Prof. Jan Arlbjørn, University of Southern Denmark, for the first guest entry on our blog:

The 2007 Nordlog Doctoral Workshop was held in Reykjavik, Iceland, on June 6th prior to the 19th Annual Nofoma conference (June 7th and 8th). The theme on this year’s NORDLOG was: Getting published? – Making your work publishable

I had the pleasure to chair this workshop, and give a presentation on: Elements to consider before, during and after paper submission. In addition, Dr. Dimitrios Vafidis gave a presentation on: Choosing you researh approach. The discussion that emerged during the workshop was related to several issues of the publication process as well as the format of the final PhD dissertations. Here I would like to elaborate on one of the topics – what seems to be a major trend in the format of the final Ph.D. dissertation among Nordic doctoral students: The shift from writing and submitting a monograph (book) towards writing a collection of articles. A total of 37 doctoral students did attend the NORDLOG workshop, and about 80% of the attendances indicated they expect to do, or have already decided, to do a collection of articles instead of a monograph. I’m surprised. I can understand the motives for doctoral students to follow this strategy due to the increased publication pressure at universities and the appreciation of peer-reviewed journal articles. However, I would like to submit a point for this debate: Do we with this development get better PhD dissertations?

My fear is that the education process to earn the PhD degree will mirror the same fundamental characteristics of the rapid evolving requirements to publish, which could be argued to favor certain specific methodologies. Perhaps the results will be more predictable.

In the future, will we see challenging – thought provoking – dissertations?

Dissertations containing some high risk and challenging ideas?

Or will it rather be straight forward dissertations consisting of 4 to 5 publishable articles following the polite mainstream game of publishing?

Where are we heading?

Jan Arlbjørn
Chair of Nordlog 2007

SAS re-launches its service

Have you ever wondered about the operational background to strategic alliances of airlines? Wasn’t the point to increase visibility, enlarge the potential network of destinations at the same time as decrease operational costs esp. in terminals? The latter should have included common check-in counters, a common catering, and common ticketing desks and service recovery stations (i.e. whose ever hub it is arranges for these operations for the rest of the alliance).

This is a note for those companies in alliance with SAS – which in Norway has a campaign running about re-launching its service (SAS relanserer service). Admittedly, the ads are quite interesting, but the operational side to it is… a joke. Sweetly, a NON-low-cost airline re-introduces food and polite flight attendants!

Ok, apart from all the fuzz in Norway about the campaign (sorry for most of the links being in Norwegian), here’s the socks-and-sandals story about the strategic alliance between SAS and Icelandair. Typically for strategic alliances, the check-in to Icelandair flights in Oslo is operated by SAS. So is the counter if you run into any problems, e.g. have trouble with the booking, need to reschedule your flight etc. This counter is taking the outsourcing of service operations to customers to the extreme. Not only do they not help you but instead of calling their partner, give you the number of Icelandair to call yourself. You end up arranging everything with Icelandair on your own mobile phone (btw, strangely enough at 14:00 Icelandair’s phone services did not operate in Norway nor Denmark, the message being to contact SAS :-) – and the final call to set arrangements going directly to Iceland), then SAS kindly enough lets you pay for the service of changing your flight schedule. Is this what they call “good service”? (I wonder, was this before or after the re-launch?) Yes, SAS managed to distinguish between operational productivity and customer productivity, but might have missed out a point in Johnston and Jones’ (2004) article: balancing the two, and ultimately, keeping customers happy to improve customer service.

Gyöngyi

Academic Journals and Functional Silos

Cross-functional, inter-disciplinary and inter-organisational.
Push the envelope, build bridges, and re-think your discipline.

We may have heard it before.

The fact that academic journals grow out of business function (or at least identify themselves with functions such as purchasing, logistics, operations, and marketing) may not neccessaryly promotine true cross-functional and interorganisational thinking. Logistics scholars publish in logistics journals. And refer to these in logistics classis when teaching future managers of logistics.

This is not an attempt to generalise; rather a matter of opinition and an observation of an issue that should be discussed further.

Árni

Nofoma 2007 conference program

Finally, here is the Nofoma 2007 conference program. A total of 97 papers will be presented, 70 full papers and 27 work-in-progress. In addition, we plan to allow few additional papers to be presented as posters, and hopefully this will be developed further at future conferences.

Árni