Interorganisational - Supply Chain Management

Entries from August 2007

MBA — for whom? Students vs. programmes vs. companies.

August 29, 2007 · No Comments

Spotlight on MBA curricula” (Financial Times, August 3rd) presents in brief the results of this report: How relevant is the MBA? Assessing the alignment of MBA curricula and managerial competencies.

The relevance of MBA programmes is discussed, and some interesting “gaps” are identified:

The gap:

- Business managers: A survey of 8.600 business managers indicates that employers are seeking “soft skills” such as leadership and communication.
- MBA students: Not interested in courses on soft skills.
- M.B.A. programs: Are missing the focus on “soft skills” that business employers are seeking.

Referred to as “best described the essential requirements for all managers” cf. this entry on Deanstalk.net;
- Managing human capital,
- Managing logistics and technology,
- Managing decision-making processes,
- Managing administration and control,
- Managing strategy and innovation and
- Managing the task environment.

I am pleased to see that logistics is included on the list although “soft skills” and behavioral aspects are difficult to trace in many concurrent ‘business models’.

This is also described briefly on Gradportal.org

Árni Halldórsson

Categories: Education & Management Development

Attending university with a purpose

August 24, 2007 · No Comments

Why study SCM? I just got some answers when meeting some of the students at the KNUST School of Business. They all have an aim of their studies, a career path laid out, a specific purpose why they choose a particular programme. And their experiences in the field are vast. Not surprisingly, they get more out of it than the regular choosing-a-major-for-convenience student. It’s quite like executive education, even though you aren’t actually teaching executives. As in academic papers, it’s easier to get to conclusions if you stated your aim in the beginning…

As a conclusion, shouldn’t we introduce a personal aim of studies before even admitting students or let them choose a major?

Gyöngyi

Categories: Education & Management Development

New journal: International Journal of Organizational Analysis

August 19, 2007 · No Comments

Here is a new Emerald journal — International Journal of Organizational Analysis :

The International Journal of Organizational Analysis publishes research in organizational analysis including original theoretical and empirical articles (which may be either quantitative or qualitative) and critical or integrative literature reviews relevant to the substantive domains served by the journal. We hope to publish articles that make fundamental and substantial contributions to understanding organizations and their management. It is also our intention to maintain a sound balance between the theory and practice.

Coverage

· Organization theory
· Organization behavior
· Organization Development
· Strategic management
· Human resource management
· Business and society
· Ethics and values

Here are few more entries on the subject of Academic journals.

Árni

Categories: Academic journals · Academic publications

Delivery time windows

August 18, 2007 · 1 Comment

We’ve all been there, ordering something online or too bulky to deliver ourselves. It’s still a LTL delivery and thus we are at the mercy of the routing & scheduling of the transportation company. Also, we don’t want to take a day off just to receive the stuff. Our choice remains between unattended deliveries (which rarely are an option, albeit there are lots of studies on their various possibilities - but what’s the point of a home delivery if you have to pick up your stuff from the nearest gas station or post office?) OR to schedule the arrival & reception of the item for after working hours. Of course we’d love to follow our shipment online (tracking and tracing for the lazy consumer who doesn’t trust the transportation provider but doesn’t know what to use this feature for - except the few of us who have in fact re-routed items etc.).

But what do providers offer? Choices for consumers are limited, and delivery time windows just out of this world. “9:00-16:00″ for UK furniture retailers. Back to taking a day off just to attend your delivery. Considering loss of work efficiency (maybe even your salary for the day) plus delivery costs it might have been cheaper to rent a truck yourself. E-grocers are a bit better here, you can in fact book your delivery slot with some AND you may even get evening deliveries. Just not with furniture (if you’re lucky you have the choice between morning and afternoon delivery).

Thus I was surprised when getting my latest piece of furniture in Finland. The delivery was automatically scheduled for the evening, as the transportation provider used his vehicles for FTL b2b deliveries during the day. This, I reckon, is a win-win situation. Also, the original time window was 4 hours, which was subsequently (per text message) reduced to 2, announcing a further narrowing down later. Plus the driver called half an hour before the item was at my doorstep. m-business. This allowed for the provider to take actual loading times at different en-route drop-offs into account, as well as adjust for traffic jams etc. Real-time dynamic routing. And it allowed me to get home JIT to receive the good. Postponement. Win-win again. But more is to come. I was actually late; but the delivery personnel didn’t waste any time. On my doorstep, they started to remove the packaging of the good and put it into shape to get it through to the preferred location in my home. Packaging logisticians will love this, they also packed up all the packaging material to take with them - no need for me to bother with the collection and returns of the waste, while they could instantly get it back to the right company in the supply chain to reuse most of the items. Closed-loop supply chains, here we come :-)

Just who said something about being a service operations nerd?

Gyöngyi

Categories: Service management · Socks and sandals · Supply Chain Management

Compromising double blind reviews

August 17, 2007 · No Comments

Here we go again, another paper to review, another not-to-be-known author claiming to elaborate on his obviously own previously published framework. Why would authors want to compromise the double-blind review process? Even if it’s the case of a “guru”, what if the article is not up to the standard? In that case the only effect is a dent to the guru’s halo… Sure, more often than not, one can guess the author of an article just by looking at the citations used. Then again, authors have the option to omit citations to themselves and only insert them after the first review round.

More than these kinds of compromises, it upsets me again and again how editors (mostly those of special issues) and above all, conference organisers undermine the idea of double blind reviews. It is just too common for editors of special issues to publish their own papers (and select their own reviewers) in their special issue. Similarly, conference organisers love to send out their own papers and supervise the review process. It’s the worse if after some rejections they actually accept their own paper anyway… What ever happened to using other members of the scientific committee of a conference for the process?

Why use double blind review processes in the first place? It’s supposed to be a quality assurance process plus eliminate the bias towards gurus. Whether it works or not, can be disputed (I especially love the “blind leading the blind” discussion that can be found on this blog) - but in any case, journals and conferences cannot claim adherence to the process if they in fact only use a single blind version of it.

Maybe a triple blind review process would eliminate problems with editors? Or, if all of this doesn’t work, we could still go back to “zero blind” reviews and let the reader judge the quality of the article. This might have the advantage of a real debate…

Gyöngyi

Categories: Academic journals · Academic publications

Customers doing the lion’s share of product development? The case of 4×4’s.

August 17, 2007 · 1 Comment

In one of the message boards for Land Rover enthusiaists (discussing the difference between two engines, the 200tdi and 300tdi, and cambelt problems), you find this comment:

As with many things Land Rover, the customers do the lion’s share of product development, so my preference would be a later 300.

Admitted, I am a wannabe LRO enthusiaist; during 1995-2005 I owned an old lady — a 1972 Series III — in Iceland, which is now (hopefully) being restored by a proud owner in a small village at the north coast of Iceland.

I suspect that many LRO owners enjoy themselves in exploring their vehicles and exchanging war stories. Stories that may result in innovative solutions.

There is a very fine balance between the struggle of repairing common failuers vs. the idea that users participate in the development of the products they use. This latter is discussed further in e.g. von Hippel (2005:74), who asserts the following:

Users can be sophisticated developers within those niches, despite their reliance on their own need information and solution information that they already have in stock. On the need side, recall that user-innovators gener-ally are lead users and generally are expert in the field or activity giving rise to their needs. With respect to solution information, user firms have specialties that may be at a world-class level. (The whole book is downloadable here).

4×4 owners in Iceland have a long story of adapting standard vehicles to local conditions. Substantial changes have been made on various models. Here are few examples:

The Russian GAZ 69 has been modified to suit Icelandic conditions, initially for farmers here, and later for those who wanted to climb the mountains. Another 4×4 from Russia is the Lada Niva Lada Niva, who by few occasions got bigger tires.

One of the most popular 4×4 that was modified is the Ford Bronco (the models made from mid 1960s to mid 1970s). Here is Bronco that has not been modified. The car takes on a different shape with larger tires, and a full-blown version is quite different from the original.

Jeep / Willys were also a popular subject of modifications. In the middle of this picture we have a Willys made in the mid 1940s (photo allegedly taken in 1983), here struggling in a river in Iceland during the Easter break in 1983.

Since we started out by Land Rover, we must also provide a link to some modifications of these vehicles albeit they are relatively rare in Iceland.

Now, what is the point of all this?

In Iceland, there was both need and knowledge that allowed this to happen. Eventually, the interest for this did disseminate into extreme off road motor sport. Take a look at this piece on Youtube - this is from an Icelandic “torfæra”; the cars were modified further for use in competitions in Iceland that eventually caught the interest of international TV viewers of motorsport.

What remains to be explored is whether (and how) this development did catch the attention of the designers and manufacturers in the automotive industry:

Was the experience in Iceland transferred to up-stream levels of the automotive supply chains?

Árni

Categories: Innovation · Product development

Images of “supply chain management”

August 15, 2007 · No Comments

images-of-scm-august2007.jpg
There is not a cow in Texas that has not heard of SCM, and the snapshot showed here seems to provide a rather unified view of how the phenomena is to be depicited: in flow charts and -diagrams. Even in colors!

This is the result of a brief search on Google for “supply chain management” Images. The images that appear as a result do depict SCM as a form of an ideal order, but what is much more difficult to explain is how this condition is to be achieved (provided that we understand the circumstances under which SCM is a preferred approach).

The same search of logistics images results in similar diagrams, though with more pictures of airplanes, trucks and forklifts. Images of purchasing are less into diagrams but more into pictures of people discussing at a conference table, an image of a handshake, and not least, this symbol here: $. To include all three amigos of SCM, finally a search of operations does also revel a number of diagrams, but with a large portion of images of a control centre and operations room.

We are still tempted to asked whether supply chains are the creation of PowerPoint?!

What would be your favorite image of SCM?

Árni

Categories: Socks and sandals

Journal articles: “Most downloaded” of IJPDLM

August 15, 2007 · No Comments

Most wanted vs. most downloaded.

One feature of the on-line access of journal articles is the opportunity to provide a quantitative measure of e.g. number of downloads of particular articles.

International Journal of Physical Distribution and Logistics Management provides here a report on the “top 20 articles” downloaded .

In popular terms, these are the block-busters of IJPDLM in terms of downloads, not citations. I wonder what the list of “most wanted” of IJPDLM will be similar to the “most downloaded one”?!

This overview may be nice to have, but as we have asserted in an erlier entry (Back to the future), it is important to acknowledge ideas that have been pubilshed in the past by quoting these papers.

Árni Halldórsson

Categories: Academic journals · Academic publications

Product recalls and customer orientation

August 14, 2007 · 4 Comments

About two years ago, I started collecting news about product recalls to use in a lecture on reverse logistics. Students do often know the stories and find it interesting to explore further the potential causes and consequences by using the vocabulary from the reverse logistics literature. I am surprised how fast the pile is growing.

Unfortunately, some of these product recalls become of personal interest for many of us (e.g. as parents). Take for example the two recalls Mattel (toy manufacturer) has had in only two weeks. One of the most recent one being Sarge (a car) from the Cars movie is now among the toys being recalled, according to this piece in today’s CNN. NYT has a similar story to tell
(and more stories from NYT here).

Frequency of product recalls aside, these recalls raise ethical and social concerns: It seems as if companies do not have much idea of what takes place in the up-stream operations of their supply chains.

This has caught the attention of other bloggers; one is Geek Dad, and this blogger here — Rick Klau — has established www.SaferToys.org to collect stories on product recalls that may be of interest for “…parents and concerned individuals to track the latest news regarding unsafe toys”. An interesting attempt to create more transparency about product recalls.

Árni

ps. Where on earth did I read something about customer orientation? ;)

Categories: Sustainability · environment

The supply and demand of logistics education

August 14, 2007 · No Comments

After Mangan and Christopher had written an article on the knowledge and skills demanded from logisticians (notably with the main difference to SCM being that the latter requires more “relationship management” skills), Wu has now published a long-needed review on the supply, comparing logistics education schemes. Not too surprisingly, the definition of logistics (and of SCM) used in different languages has an impact on what is comprised in logistics education. But the grouping is more interesting as it highlights the differences of logistics education in “continental” vs. “island nations”.

Other findings are outright funny, e.g. the trends to focus on IT and international logistics in the US (while we Europeans have always wondered what “national transportation” was all about - only US books would devote a separate chapter to this topic). Or the focus on transportation in the UK. The good news is that we certainly look at the issues where we face most problems ;-) China begs to differ with its combined logistics and finance focus (logistics courses being given under “finance”). Last but not least, it is an interesting insight is to regard educators’ own backgrounds and/or research interests as potential stumble-stones for implementing groundbreaking programmes…

These are but first articles to fill a vast gap of research on logistics education. More is to come, hopefully. For those who got inspired to conduct more studies in the field, Nofoma 2008 has a CFP for its educators’ day. The theme is “E-Learning in Global Education“. Logistics education, that is.

Gyöngyi

Categories: Education & Management Development · Supply Chain Management