Interorganisational - Supply Chain Management

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A very interesting case in Operations Management: T5

May 4, 2008 · 2 Comments

I am teaching Operations Management this semester, including two lectures on Failure Prevention and Quality Management, respectively.

The core textbook (Slack et al. 2007, 5th Ed.) includes many illustrative case examples, but suffers from the physical, static format of the book. Pieces from the trade press and other business media can, however, be of help by providing some contemporary examples from “practice” (this why it is useful for students to become acknowledged with this debate). One of the more “interesting” references during the lectures has been…and here it comes, UK…Terminal 5. This story literally walked into the classroom.

If you search for some of the following on Google, a some evidence will appear that allows further “synthesis”: Terminal 5 March 2008 operations baggage milan failure chaos

This allows students to deal with contemporary management challenges that have not been discussed by editorial boards (or filtered through?) of case books (eeerhhmm).

I am not sure this is what my co-blogger Gyöngyi had in mind on this piece on “The gift of travel time” ;) . I refer more and more to Mintzberg’s “Why I hate flying” in my lectures.

Árni

Categories: Operations management · Service management · Socks and sandals
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2 responses so far ↓

  • Krizz Chantjiraporn // June 19, 2008 at 12:19 am

    I have been requested to design a SCM for HR Supervisors and Managers. Since SCM has affected the way we work and collaborate with our clients, suppliers, our service providers and within the organization, the HR people should have a knowledge of how SCM has affected their thinking, recruitment, performance evaluation, how their role has changed from supporting to an active enabler to the core supply chain business process and activites. My question is do you have any good suggestions of what are the topic area that should be included in this course program on SCM for HR Supervisors and Managers?

    Appreciate your initiatives on creating this website forum.

    Krizz Chantjiraporn

  • Arni // June 20, 2008 at 7:46 pm

    Krizz,

    Providing a one-two day course in the principles and practice of logistics and purchasing could be an idea. Also, why not allow HR managers to sit in classes with SCM managers and listen to what they actually are discussing?

    Would such course program be an unaccredited master course?

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